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From Survive to Thrive — CX Strategies to Fuel Growth in the New Normal

In this dynamic Q&A session on January 14th, Zendesk CMO Jeff Titterton will discuss the most important customer experience lessons learned from the pandemic, and preview insights from Zendesk’s forthcoming CX Trends report to showcase what successful customer engagement looks like in the new normal and how it can accelerate business growth.

2020 delivered an unprecedented amount of change and forced businesses to adapt their processes or die trying. Yet, the fundamentals of business haven’t changed and the trends we’ve seen for years have only accelerated. We find ourselves living in a new paradigm where record numbers of businesses and people have dramatically transformed their behavior. As we look ahead to 2021, business leaders have a unique opportunity to reassess how they approach their customer experiences, and to shift gears from surviving to thriving by renewing and investing in the customer relationship.

Attendees will walk away with a better understanding of:

  • Why CX is the lifeblood of high-growth businesses and how to build trust with customers at scale
  • How to adapt to changing consumer behavior to favor faster, more convenient engagement models
  • How to build agility and flexibility into your company’s DNA to better respond to customer needs in real-time
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Event Details

From Survive to Thrive — CX Strategies to Fuel Growth in the New Normal

January 14 @ 11:00 am - 12:00 pm