How Customer Retention and Churn Impact Growth and Valuation
Dec 17, 2020
Growth rate, churn rate and profit margin are the 3 most important metrics that drive valuation for technology companies. Companies tend to overlook the importance of churn in providing a foundation for an optimal valuation. In this seminar, we will explain why churn is an important indicator for future growth and profitability, and we will examine the various factors that can be adjusted to reduce churn as a company grows.